How Do You Know Your Website Is A Success?
There are more than 1.8 billion websites on the Internet right now, and the number is growing. What makes your website stand out? In order to make sure your website is a success, it’s important to keep the big picture in mind.
We live in a world where just about every business has an online presence. Let’s say you want to reach out to a business — what would be the first thing you would do? Well, you would probably look up their website to search for answers to your questions or simply any contact details you can find. With no doubt, the first impression of any website is now more important than ever.
There are more than 1.8 billion websites on the Internet right now, and the number is growing. The increase of the competition brings a great interest in examining the factors of success of a website. While no one will argue that it’s essential to have a successful website, it’s still not easy to understand what exactly success means and how to actually measure it.
Define What Site Success Means To You
Set A Global Goal
Finding the answers to questions such as “What are our goals?” and “What do we want to achieve with this website?” should be the first thing to do when starting a new project. Skipping a stage of defining global goals and moving directly to the design stage is a pretty common mistake among many product teams. Without knowing exactly what you want to achieve, your chances of making a positive impact with your website will be poor.
Every website needs a well-defined product strategy. A strategy sets the tone for all of the activities, and it gives a context that helps in making design decisions. When you have a solid understanding of what you expect to get out of your site, it helps you to work towards that goal.
Here are a few tips that help you set a goal:
- Tie the purpose to business goals.
The website’s purpose should serve to support the company’s mission and make the business more effective in achieving that mission.
- Make it specific.
Instead of saying something like “I want to have a strong online presence,” consider this instead: “Our website should be a place where users submit requests for our services. Our goal is to have 50% of our orders submitted online, not over the phone.”
- Conduct competitor research.
List sites of your competitors which you find successful, and try to pinpoint why they are successful.
Strive To Create User-Focused Experience
Because visitors ultimately determine the success of a website, they should be in the spotlight during site’s development. As Dieter Rams says:
“You cannot understand good design if you do not understand people; design is made for people.”
Thus, start with gathering this understanding:
- Portrait your ideal users.
Try to understand what content they might need/want, their browsing habits (how they prefer to interact with a website) and the level of their technical competence. This knowledge will help you appeal to them better.
- Think about the goal of your visitors.
Put yourself in the shoes of your visitor. What do you want them to get done? Place an order? Reach you for a quote? Become a member? Drive the design from the user’s goals and tasks.* *Ideally, each page you design should have a goal for your users.
- Create user journey map.
If you have an existing site, you can figure out typical ways people use it by creating user journey maps.